FREQUENTLY ASKED QUESTIONS

Canine Cottage Salem loves dogs and truly values our customers. We strive to provide a meaningful experience for every dog in our care. In addition, our unique, large property with 5 separate play yards give your dog a unique and customized experience compared to other facilities. This also allows us to provide a fun experience for those pups that love to socialize.

We can accommodate all breeds and sizes at Canine Cottage Salem.  We accept all dogs as long as they are not aggressive towards our staff or other dogs. An open play environment is not suitable for all dogs and any aggressive behavior will result in immediate dismissal from the Cottage.

We encourage all new clients to review the Daycare & Boarding Guidelines listed on this website to ensure Canine Cottage Salem is a good fit for your dog.

The Basics:

- Minimum of 3 months old (4 months encouraged)

- Must be spayed if 1 Year; non-neutered males over 1 Year may not be allowed to socialize

- Current on Rabies, Distemper/Parvo, and Bordetella vaccinations (vaccines must be administered by a vet).

- Must not show aggression towards humans.

Office Hours/Drop-Off/Pickup Times are:

• Monday - Friday: 7:00 - 11:30 AM, 2:00 - 6:30 PM
• Saturday - Sunday: 8:00 - 10:00 AM, 4:00 - 6:00 PM

Boarding customers can drop off and pick up their dogs during either morning or afternoon hours, whatever is more convenient for you. We do encourage morning drop-off's for boarding to give dogs ample time to settle in and play on their first day of boarding!

Our kennel staff is knowledgeable about canine first aid and is equipped to handle minor injuries. In the event of illness or serious injury, we will contact you to come and pick-up your pet and recommend a vet visit.  In the event we cannot reach you, we will follow the appropriate protocol for emergency vet services. Canine Cottage Salem assures that you will be notified if your dog is taken to the vet for any reason.

We can address this on a case-by-case basis! We understand that having multiple dogs can get pretty expensive.  Please contact us to discuss your specific situation.

Canine Cottage Salem provides bedding for our overnight guests at no additional charge.  Because of this, we recommend leaving yours at home to ensure none of your personal belongings are lost or damaged.

Canine Cottage Salem prides itself on flexibility.  At the current time, we do not charge for cancelled/modified Daycare or Boarding Reservations, but do request you provide as much notice as possible.  For Grooming services, upfront deposits are required for certain services and may or may not be refunded depending on the scenario.  In most cases, deposits will be applied as a credit to your account and not lost for cancelled/modified reservations.